Launched in the gaming sector in 2023, Palm is an online casino evaluated by our team of experts in December, following reviews of Winzter Casino and Wingaga Casino.
Most Memorable Moments at Palm Casino
Palm Casino : A $10,000 Welcome Bonus And 3 Additional Offers
Like the best online casinos, the bonuses and promotions stood out in our Palm casino review. New players are treated to a very generous $10,000 welcome bonus, distributed across the first five deposits of $25. In addition to this, the casino also offers 3 promotions for both new and existing players. During our tests, we discovered a section dedicated to tournaments, although we had to verify if these competitions are still ongoing. In the rest of this section, we'll provide more details.
$10,000 Bonus Distributed Across the First Five Deposits
During our evaluation, we noticed that a Palm no deposit bonus in cash or free spins for new members is not offered. However, new players will receive a welcome bonus spread across 5 deposits starting with a 200% match bonus. Here's how this offer is structured :
- 1st deposit : 200% up to $300
- 2nd deposit : 100% up to $1,500
- 3rd deposit : 50% up to $2,000
- 4th deposit: 75% up to $1,200
- 5th deposit : 100% up to $5,000
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Terms And Conditions To Follow
Before claiming this offer, it's important to understand the associated terms and conditions. Below are more details about these requirements:
- Minimum deposit : $25
- Minimum wager : Information not available
- Wagering requirements : 30x
- Validity period : 30 days
- Eligible games : Slots (except excluded titles)
- Maximum withdrawal : 10x the initial bonus amount received
3 Weekly Promotions Available
During our review, in addition to the welcome bonus, we also observed that Palm Casino offers its members three weekly promotions. Find more details about these offers in the table below.
Other Bonuses Available At Palm Casino
We also found that Palm online casino offers players additional bonuses beyond those mentioned above. By clicking the "Dashboard" button, we discovered that before making a deposit, players can choose from several options: the first welcome bonus of 200% up to $300, the Monday Reload (150% up to $1,000), the Weekly Bonus (175% up to $5,000), and another Monday Reload (125% up to $1,250). However, players also have the option to decline these offers by selecting "I do not want a bonus".
Win Prizes With Raffle Games
In the absence of tournaments on Palm Casino, players can participate in raffle games. Simply click on the "Raffle" section to enter daily, weekly, and monthly draws for the chance to win prizes in cash and goods by purchasing a ticket for $1. During our tests, we did not find any active raffles. However, we will update this information to provide you with additional details.
General Terms And Conditions
Familiarizing yourself with the terms and conditions before enjoying the services of an online casino is crucial for all players. To simplify the process, we have thoroughly reviewed the "Terms and Conditions" section, and here's what we found :
- KYC Verification Process : This procedure, implemented by the management of Palm Casino, aims to prevent financial crimes, fraud, and money laundering by identifying customers and applying due diligence measures. To this end, the casino may request additional KYC documents from players to verify their identity and location. These include personal information such as a copy of a government-issued photo ID (in some cases, both sides depending on the ID type); a selfie holding the ID; a bank statement/utility bill, among others.
- Account Registration : To register an account at the casino, providing complete information is mandatory. This includes your phone number, email address, username, legal name, password, and any other critical details required in the registration form.
- Software Failures : The management of Palm Casino is not responsible for downtime, interruptions, slowdowns, or any technical or political disruptions in gameplay. Refunds, if any, will be granted at their sole discretion.
- Account Transfer : The casino reserves the right to assign or transfer its rights and obligations under this agreement to a third party. Players will be notified in case of such a transfer. They are not permitted to transfer or sell their accounts to third parties.
1600+ Games to Choose at Palm Casino
Palm Casino's game library boasts over 1,600 games across various genres developed by more than 8 providers. From slots to table games and live dealer experiences, Palm offers a top-notch experience for its members. Find more details about each category in the sections below.
Features Over 1,400 Slot Machines
In Palm Casino's game library, we found more than 1,400 slots created by leading providers, including NetEnt, Microgaming, Hacksaw Gaming, and more. After exploring this catalog, here is an overview of some of our favorite games.
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Wanted Dead or a Wild - Hacksaw Gaming
- Grid : 5 x 5
- Paylines : 15
- RTP : 96.43%
- Volatility : High
- Bets : $0.20 - $100
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Twin Spin - NetEnt
- Grid: 5 x 3
- Paylines: 243
- RTP: 96.55%
- Volatility: Medium/High
- Bets : $0.25 - $125
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Lucky Fortune - Wazdan
- Grid : 5 x 3
- Paylines : 20
- RTP : 96.3%
- Volatility : Medium
- Bets : $0.20 - $10,000
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Zeus Rush Fever - RubyPlay
- Grid : 5 x 3
- Paylines : 243
- RTP : 96.90%
- Volatility : Medium
- Bets : $0.50 - $20
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Zeus - Habanero
- Grid : 5 x 3
- Paylines : 25
- RTP : 96.03%
- Volatility : -
- Bets : $0.25 - $500
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Motorhead - NetEnt
- Grid : 5
- Paylines : 76
- RTP : 96.98%
- Volatility : Low
- Bets : $0.20 - $200
Play Roulette, Blackjack, Baccarat, Poker, And Video Poker Games
In addition to online slots, Palm Casino also offers a wide variety of table games for enthusiasts. Within the game library, we discovered several variations of blackjack, roulette, video poker, poker, and more. Here's a summary of our findings :
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10+ Blackjack Games
- American Blackjack
- Vegas Downtown Blackjack GOLD
- Vegas Strip Blackjack GOLD
- Single Deck Blackjack GOLD
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10+ Roulette Games
- European Roulette
- French Roulette
- Casino Roulette
- Roulette
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5 Baccarat Games
- Baccarat
- Baccarat Zero Commission
- Baccarat Gold
- Baccarat
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2 Poker Games
- Casino Hold'em Poker
- Caribbean Beach Poker
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30+ Video Poker Games
- Turbo Poker
- Bonus Poker
- Double Bonus Poker 1 Hand
- Three Card Poker
Play Over 80 Live Dealer Games on Palm
During our evaluation, we explored the "Live Games" section. We found that Palm offers more than 80 live dealer games, developed by providers such as Evolution, TvBet, and Ezugi. Among these, we identified variations of roulette, blackjack, game shows, and many more. Here are additional details :
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Roulette Lobby - Live Roulette
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Blackjack Party - Live Blackjack
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Side Bet City - Game Show
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Poker Lobby - Live Poker
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Seed Baccarat A - Live Baccarat
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Craps - Live Craps
Is Palm Casino Compatible with Mobile Devices?
The casino is fully compatible with mobile devices running Android and iOS. This means players don't need to install any app to enjoy Palm Casino. During our review, we tested it on mobile devices like iPhone and Samsung. Here's a summary of our experience :
- Welcome pack worth $10,000
- 3 weekly bonuses available
- Minimum deposit of $25
- 1,600+ games available
Deposit And Withdrawal Guide On Palm Casino : Limits And Procedures
Compared to other online casinos that offer multiple payment methods, Palm Casino only provides cryptocurrencies for transactions. To access these payment options, we clicked on the "Dashboard" button. Here, we were presented with several cryptocurrency choices. It's important to note that deposits on Palm Casino are processed instantly and with no fees. If you prefer to have more options including popular e-wallets, Interac, and credit cards, our top recommendations in 2024 include, Quatro Casino and Betway Casino. In the following sections, we will provide more details on deposits and withdrawals at Palm.
Deposit Limits And Steps To Follow
The payment limits on this casino vary depending on the method used. Overall, the minimum deposit is $25, and the maximum is $50,000. To fund your account, follow the steps below.
- Click On Dashboard : To make a deposit on this online casino, click on the "Dashboard" section to access the available deposit methods. This button is located in the top left corner of the interface.
- Select A Payment Method : At this point, you will have the option to choose from several cryptocurrencies. Click on the one that suits you and fill in the required fields.
- Provide Payment Details : Once you have chosen a payment method, enter the relevant details. For example, if you choose BTC, you will need to provide the deposit amount.
- Complete The Transaction : After entering the requested information, simply click "Deposit" to confirm your transaction.
According to our conversation with customer support, deposits are instant and free of charge. However, they may occasionally take a few minutes due to technical issues.
Withdrawal Limits And Steps To Follow
During our review, we found in the terms and conditions that the minimum withdrawal allowed on this casino is $50, with a maximum of $2,500 per week. To withdraw funds from Palm Casino, follow these steps :
- Go To The Withdrawal Section : Click on the "Dashboard" tab, then select "Withdrawal".
- Select A Payment Method : To cashout your winnings, you can choose between bank transfer and cryptocurrencies. Select the payment method that suits you by clicking "Withdrawal".
- Provide Detailed Information : After clicking "Withdrawal", you will be redirected to a new page. Here, in addition to cryptocurrencies, you will see the bank transfer option. For example, when selecting cryptocurrencies, you will need to define the amount, choose a cryptocurrency, enter the address, and then click "Withdrawal".
Withdrawal requests are usually processed within three (3) business days, unless stated otherwise. However, processing times may be extended due to payment method issues, additional account verifications, or public holidays.
How to Register on Palm Casino?
- Click The "Sign Up" Button : After accessing this online casino, simply click the "Sign Up" button to start the registration process.
- Fill In The Fields : After clicking Sign Up, you will be redirected to a page where you need to provide details such as your first name, last name, email address, phone number, and country of residence.
- Confirm Your Registration : Once the fields are filled in, click on "Sign Up" to confirm the account creation.
- Complete The Form : When you click Sign Up, you will be redirected once again to a new page. On this page, you must fill in your address, city, and postal code.
- Finalize The Account Creation : Once you've entered this information, click "Update" to complete the account creation process.
How To Log In To Your Account
The procedure for logging into your player account is very simple. If you already have an account, follow the steps below to log in.
- Click Log In : Once on Palm Casino's homepage, click on the "Log In" icon to begin.
- Enter Your Credentials : After the previous step, you will be redirected to a new page where you need to enter your email and password.
- Access Your Account : After entering your details, click the "Log In" button below to access your player account.
Palm Casino : Licensing, Security, And Commitment To Responsible Gaming
Reliability and security are fundamental concerns for players before signing up at an online casino. During our evaluation, we thoroughly examined these aspects, as well as Palm's dedication to responsible gaming. Below, we share the full results of our investigation:
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Is this Casino's License Valid?
According to the terms and conditions we reviewed, Palm holds a license. However, due to a lack of available information, it is impossible to verify the reliability of this license. Therefore, we cannot guarantee to our readers that Palm provides a legal gaming environment in line with online casino industry standards. For those who might be concerned about this, we recommend checking out our list of new online casinos to find an alternative licensed operator.
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What Security Protocols Does Palm Casino Use?
During our review of Palm Casino, we found no specific information regarding the implementation of security protocols. However, the casino mentions in its terms and conditions that it offers two-factor authentication to add an extra layer of security and prevent unauthorized access to members' accounts.
Responsible Gaming
Our research revealed that Palm Casino actively promotes responsible gaming. It features a section titled "Responsible Gaming and Self-Exclusion", where practical advice and resources are provided to help players maintain balance during their gaming sessions. Here are some key recommendations:
- View online gaming as a form of entertainment, not a way to make a living.
- The casino uses filtering software to protect minors.
- Avoid borrowing money to gamble.
- Set a loss budget that you do not exceed.
- Avoid gambling during periods of stress or depression.
In addition to these measures, the casino provides players with several self-assessment questions to determine whether gambling is negatively affecting their lives. If so, they can use one of the following tools for further evaluation:
- GamCare : https://www.gamcare.org.uk/understanding-gambling-problems/self-assessment-tool/
- Gamblers Anonymous : http://www.gamblersanonymous.org/ga/content/20-questions
Palm Casino restricts access to its website for minors, meaning players under the age of 18. The management reserves the right to verify the age of any player and suspend their account until valid proof of legal age is provided. If such proof is not submitted, the casino reserves the right to exclude the player from all its services.
Can Complaints About Palm Casino's Service Quality Be Submitted ?
Palm Casino allows its members to file complaints regarding specific issues. For this purpose, an email communication channel is available at [email protected]. To access this email, simply click on the "Contact" section. Complaints are addressed within 60 days, although this period may be extended depending on the complexity of the claim.
Player Complaints About the Services Offered
During our testing, we also explored other websites to gather negative feedback from French players who have experienced Palm Casino. The table below presents the findings of our research.
- Confiscation of winnings without reason
- Site suspected of theft or scam
- Withdrawal cancellation without reason
- Account blocked
Customer Support Review For Palm Casino In 2024
Palm Casino provides its members with 24/7 customer support. Whether players face technical issues or need assistance with any aspect of their gaming experience, the dedicated support team is available to address their concerns. According to our research, the casino offers only two communication channels, which are :
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Live Chat
During our evaluation, we were able to instantly chat with Palm Casino's customer support. To do this, we clicked on the "Live Chat" tab located at the bottom of the casino's interface. After clicking this button, a new window opened, allowing us to converse with an agent named Milena. The responses from this agent were quick and satisfactory.
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Email Support
The second communication channel for Palm Casino is the email address [email protected]. We sent a message to this address, and an agent named Zendesk acknowledged our email within seconds. Furthermore, the response to our concerns was provided within six minutes after receiving our message. This is an asset for the customer support service of this casino.
Rating Comparisons from Other Sites
Our analysis of Palm Casino led us to compare its ratings across several other sites. The table below presents the results of our investigation :
FAQs
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Does Palm Casino offer a no deposit bonus for new members?
No. You cannot claim a no deposit bonus at this casino. -
What is the minimum deposit required to claim Palm Casino's welcome bonus in 2024?
The minimum deposit to claim the welcome bonus at this casino is $25. -
Can the welcome bonus be used to play live dealer games?
No. The welcome bonus can only be used on slots. -
Are slots and table games available in free mode?
No. You cannot play for free without making a deposit on this online casino. -
Does Palm Casino have a mobile app?
No. This casino does not have a dedicated mobile app.
Our Final Evaluation of Palm Casino
After reviewing the offerings and services at Palm Casino, we are somewhat dissatisfied. Apart from the welcome package of $10,000 available with a minimum deposit of $25, the customer service, and the promotion of responsible gaming, nothing else really convinced us. Firstly, Palm has a limited game library compared to other online casinos.
Additionally, this catalog is poorly organized, making it harder for players to find game categories. Another point we noticed is that Palm doesn't offer a wide variety of payment methods, limiting its members' options. We also couldn't verify any licensing information. Palm should address these shortcomings to better compete in the iGaming sector. After completing our review, we have given it a rating of 3.5 out of 5.
