After opening its doors in 2024, our team of experts completed a full review of the GeniePlay online casino in October shortly after publishing reviews for Kiwis Treasure Casino and Spinight Casino.
Most Memorable Moments at GeniePlay Casino
Deposit and No-Deposit Bonuses for New Players on GeniePlay Casino
During our GeniePlay Casino review, we noted that you can claim several bonus offers. We found in its promotions section offers for sports betting, as well as promotions that will help you boost your bankroll and enjoy online casino games. Below, you'll find the welcome offer from the casino, along with the regular bonuses it makes available to its users.
Double Your First Deposit and Get 200 Free Spins
Once you create an account on the casino, you can claim an offer of 100% up to $500 + 200 free spins + 1 bonus crab. You can only benefit from this once after funding your account with real money. To receive the 100% welcome bonus, you need to make a deposit of at least $20. The bonus amount you receive will be credited directly to your bonus balance.
The free spins, however, are not credited all at once. The casino will grant you 20 free spins per day over a period of 10 days. Each batch of free spins is only valid for 24 hours. Here are some additional conditions you need to consider before claiming the casino bonus:
- Minimum Deposit: $20
- Wager for Real Money: 35x (bonus + deposit)
- Wager for Free Spins: 40x
- Max Bet: $5 per spin/game
- Validity Period: 10 days
All the Regular Promotions Available
Whether you've played with the welcome offer or not, there are other bonuses available to help you continue building up your bankroll on the casino. Unfortunately, you won't find a GeniePlay no deposit bonus, but if this is what you are looking for, please check out no deposit bonus casinos page where you'll find all the latest offers. Below are the regular promos for this reviewed site.
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Weekly Bonus: GeniePlay online Casino offers you at the beginning of the week 50 free spins as a bonus if you deposit at least $20 in real money into your account. The free spins can be used on any slot of your choice over a period of 7 days. However, before you can cash out your winnings, you must meet a 40x wagering requirement.
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Weekend Bonus: To end the week, you have two options on the casino: deposit $20 to receive a 50% bonus up to $700, or deposit at least $50 to receive a 50% bonus up to $700 + 50 free spins. The promotion is available from Friday at 00:00 to Sunday at 23:59 UTC and is only valid on the first deposit of the day.
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Online Cashback: Every week, GeniePlay Casino offers to refund up to 25% of your lost bets in the form of cashback. This means you can get back up to $200 in real money to enjoy. The wagering requirement for this bonus is just 1x.
Other Special Promos
At the casino, there is a dedicated section for special promotions. These are also available to all players who have registered. Here are the offers you can explore:
Tournaments Open for Players
If you're looking to compete against other players like yourself and win some rewards in the process, here are a few tournaments you can join at Genie Play casino:
- THE MASTERS (Bet $101; $1,500 in prize pool)
- LIGHTNING RACE WEEKEND (Bet $1; $5,000 in prize pool)
- ONLINE CASINO (Bet $0.30; 1,100 coins in prize pool)
- SLOT OF THE WEEK (Bet $0.50; 1,100 coins in prize pool)
Bonus Crab
GeniePlay Casino has a "Bonus Crab" section in its side menu, allowing you to play with 1 bonus crab for every deposit of at least $20 you make. The bonus crab is only valid on your very first deposit of the day. It can reward you with bonus coins, free spins, or free coins.
Cashback for VIP Members
In its 5-level loyalty program, the casino has planned rewards both in kind and in cash. Every week, players at levels 3, 4, and 5 can claim cashback to recover part of their losses from the previous week. The VIP cashback offers are as follows:
- Level 3: 5% cashback up to $1,000
- Level 4: 10% cashback up to $2,000
- Level 5: 15% cashback up to $3,000
Bonus Store
By playing at the casino, you can accumulate coins through tournaments, making deposits, or simply playing on the entertainment options offered. You can then exchange these coins at the casino's bonus store for bonus money, free spins, or bonus crabs.
Terms and Conditions You Should Know About
As experts, we have carefully reviewed the terms and conditions of GeniePlay Casino's services. This not only helps to determine if the casino is fair to its players but also highlights key aspects to consider before signing up to enjoy its offers. We focused primarily on the terms related to bonuses, games, payments, restrictions, and legal rights mentioned on the site. You can learn more here:
- Account Limitations: At the casino, it is recommended to have only one account. A player who opens two accounts risks having both accounts closed and potential winnings voided. The casino also prohibits players from creating accounts to sell them to others under the threat of permanent exclusion.
- Promotion Restrictions: The casino strictly prohibits bonus abuse, including: 1- Playing with an active bonus to accumulate value, converting the bonus, and cashing out the accumulated value; 2- Using strategies involving software or AI tools; 3- Exploiting bugs or system errors; 4- Switching from a low-weighted game to a high-weighted game immediately after securing winnings.
- Illegal Activities: If there is suspicion of fraud on your account, whether by you or not, the casino may: 1- Freeze the account and suspend your activities; 2- Void any winnings, cancel any pending withdrawals, and refund only recent deposits made to the account; 3- Confiscate the real money balance on your account; 4- Void any active bonus balance; 5- Contact the relevant authorities to report suspicious activity noted on your account.
- Account Closure Risk: As a member of GeniePlay, you risk temporary or permanent account closure if: 1- You use the casino's website for commercial purposes; 2- You engage in fraudulent activities such as using credit/debit cards that do not belong to you; 3- You play on behalf of someone else or share another person's personal information; 4- You threaten or harass other customers or casino staff; 5- You attempt to sell or transfer your account to others.
- Identity Verification: The casino reserves the right, at its sole discretion, to use any procedures and methods it deems appropriate to verify your identity, age, residency, and other details, whether before or after you make a deposit into your account.
+8,963 Games Available in GeniePlay Casino's Catalogue
The game collection at GeniePlay Casino is very well-organized. When you click on "casino" in the side menu, you are automatically directed to a portfolio of over 8,963 games divided into several sections. Navigating through the catalogue is easy since not only are the casino games well-categorized, but the site also offers intuitive filters to speed up searches. The casino has partnered with nearly 75 software developers to provide such a rich game section for its clientele. Discover more about the entertainment options at Genie Play here.
Top-Rated Games by Players
Some games are clearly highlighted at Genie Play casino. You'll find them in the Top or Popular sections, or even in the tournament areas. These could be games that are most enjoyed by players or new releases the casino is showcasing with bonuses. We couldn't try them all, but here are a few that really caught our attention:
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RIP City - Hacksaw Gaming
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Vikings Go Berserk - Yggdrasil
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Reactoonz - Play'n Go
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Rise Of Olympus - Yggdrasil
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Fist Of Destruction - Hacksaw Gaming
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Majestic King - Spinomenal
Games Offering Jackpots
Also in the side menu, the casino has a Jackpots section. Clicking on it brings up a page with over 300 jackpot games, organized into three categories: Hot Jackpots, New Jackpots, and Daily Jackpots. If you're looking to hit big wins while enjoying yourself, you might want to try:
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Jackpot Raiders - Yggdrasil
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Piggy Riches 2 Megaways - Red Tiger
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The Story of Alexander - Amunset
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Ozwin's Jackpot - Yggdrasil
Discover Exclusive Games at GeniePlay Casino
This section is dedicated to all the 100% exclusive games available at the casino. Here, we found slot games like The Slotfather Book of Wins, but also mini-games, live games like Gold Saloon Blackjack, and many more. In total, there are 75 titles in this section that you can try out with the bonuses offered by the casino.
Enjoy Table Games and Live Games at GeniePlay
For those who prefer the immersive thrill of live games, GeniePlay Casino offers a Live Casino section just as well-presented as the regular casino section. There's a Gold Saloon section featuring 12 blackjack and roulette tables, a Roulette section with 72 live roulette tables, a Blackjack section with over 75 tables available, and an International section where you'll find nearly 28 tables with dealers speaking Russian, Hindi, Portuguese, etc. GeniePlay also offers over 37 game shows, 37 options for live baccarat betting, and nearly 10 live poker tables. Here are some of the top titles to try at the casino:
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Balloon Race
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Unlimited Blackjack
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Cash Collect Roulette
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Casino Hold'em
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Lightning Baccarat
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Crazy Time
Is GeniePlay Compatible with Mobile Devices?
Our first instinct during this review was to check if the casino offers a downloadable mobile app for smartphones or tablets. After searching on platforms like the App Store and Play Store, we found none. This led us to test its accessibility through a web browser, which is indeed possible on both iOS and Android devices.
It's clear that the developers of GeniePlay took care to build it using HTML5 technology, making it fully compatible with mobile devices. Our team tested its functionality on both smartphones and tablets, and here are our findings.
- 100% up to $500 + 200 free spins
- 4 additional bonuses available
- Minimum withdrawal of $10
- Over 10 payment methods for deposits
- More than 8,963 online games
Instead of offering a downloadable mobile app, the casino at least provides the option to install a shortcut on your mobile device for quicker access. We noticed this by clicking on the download icon located on the right side of the URL. Here are the steps to install it and gain faster access to GeniePlay.
- Go to GeniePlay Casino through the web browser on your mobile device;
- Tap the download icon (iOS) or the three dots (Android);
- Select the Add to Home Screen option (iOS) or Add to Home Screen (Android);
- Rename the shortcut if necessary;
- Complete the installation by clicking Add.
Deposits and Withdrawals: Process and Accepted Payment Methods
Upon reviewing the payment section, we found that GeniePlay places significant emphasis on deposits and withdrawals. It offers players a variety of payment methods, ranging from banking options to cryptocurrencies, prepaid vouchers, and e-wallets. Here, we detail the process for making deposits and withdrawals, including the payment limits set by GeniePlay Casino.
Follow These 5 Steps to Deposit Funds
To make a real money deposit into your account, first ensure you are logged in. Then, follow the 5 steps below.
- Go to Your Wallet: You can access your account wallet by clicking on the Payment section. Alternatively, you can click on the green cash icon located in the upper right corner.
- Select a Payment Method: The casino accepts over 8 payment methods for deposits. To choose the one that suits you best, simply click on the green + sign.
- Enter the Amount: In the green field, you must specify the amount you wish to deposit. The casino makes this easy by offering 3 preset amounts. You can choose one of these options or enter your desired amount by clicking the - or + buttons. Then, click Deposit.
- Provide Payment Details: Depending on your chosen payment method, specific information may be required. For instance, if you select a Mastercard credit card, you will need to provide your name as the cardholder, the card number, its CVV, and the expiration date.
- Confirm the Transaction: After entering all the required payment information, click Deposit to finalize the transaction. Your player account balance will be credited shortly thereafter.
During your transaction, the casino does not charge any fees. However, you must adhere to the set limits, which vary depending on the payment method. The minimum deposit is $20 for most processors, except for Bitcoin, which has a minimum of $30. As for the maximum, you can deposit up to $5,000. Specifically with Binance Pay, this amount is capped at $440.
Follow These 5 Steps to Withdraw Real Money
If you meet the necessary conditions for making a withdrawal from this online casino, follow the steps below to complete the process.
- Access the Withdrawal Section: In your wallet, to the right of Deposit, you will find the Withdrawal section. Click on it to access and discover the accepted payment methods for this type of transaction.
- Select a Payment Method: By clicking on Withdrawal, the casino offers you a choice of over 9 payment methods. Choose one to proceed to the next step.
- Enter the Amount to Withdraw: After selecting a payment method, enter the amount you wish to withdraw in the appropriate field. The casino also provides 3 different amounts that you can modify using the + and - signs.
- Finalize the Transaction: Depending on the processor chosen, you will be asked for payment details. Provide them and follow the instructions to confirm your withdrawal request.
The casino does not charge any fees on withdrawals. Unlike deposits, you can withdraw from $10 only, except for Bitcoin, which is set at $60. The maximum withdrawal amount is also $5,000, but withdrawals made via Visa and Mastercard are particularly limited to $1,000. According to the terms and conditions, the casino states that it processes withdrawal requests within a 3-day period.
Follow These 5 Steps to Sign Up at GeniePlay Casino
- Click on Sign Up: Access GeniePlay Casino from a web browser, and once on the homepage, click the blue Sign Up button located in the upper right corner. Alternatively, you can click on Sign Up Now, the green tile found below the welcome offer.
- Choose Your Bonus: On the new page that opens, you will have a choice between two different welcome bonuses: 100% up to $500 + 200 Free Spins + 1 Bonus Crab (Casino) or 100% up to $100 (Sports). You must select whether to take the welcome bonus. Check one of the options to select it. If you do not wish to take advantage of it, simply click the box that says, "I do not want a welcome bonus." To confirm your choice, click the green Choose button.
- Provide Your Details: At this stage, you will need to enter your email address and the password for your player account. After that, confirm that you are at least 18 years old by checking the appropriate box, review and accept the terms and conditions before clicking Next Step.
- Provide Your Personal Information: You need to provide personal information such as your first name, last name, date of birth, phone number, and postal code.
- Confirm Your Registration: After filling in the required information, click on Create Account to finalize the creation of your account.
How to Access My Player Account on GeniePlay?
If you successfully create your player account at GeniePlay Casino, accessing it will be a breeze. Here are the steps to follow.
- Search for the Casino: From your device's web browser, search for GeniePlay Casino. Several access links will be provided. Click on https://genieplay3.com to proceed.
- Click on Log In: In the upper right corner, you will find the Log In icon. Click on it.
- Enter Your Details: At this stage, you need to input your email address and the password for your player account in the appropriate fields.
- Access Your Account: After entering your details, click the green Log In button to access your player account.
License, Responsible Gaming, and Security at GeniePlay Casino
During our review, we made sure to check whether this casino prioritizes player security and promotes responsible gaming. In this section, we provide you with all the necessary information.
Does GeniePlay Have an Official License?
Unlike most casinos we've analyzed, GeniePlay does not display any license at the bottom of its homepage. We checked different sections and tabs but found no mention of one. For a final check, we reached out to customer service via Live Chat, and this was the response from Clara, the agent who assisted us: "Subject to our Terms and Conditions, the Company makes no representations or warranties as to the legality of your use of the Site, including, without limitation, whether gambling is prohibited, regulated, or unregulated in your jurisdiction."
She further added: "It is your sole responsibility to be aware of the laws of your jurisdiction regarding online gambling and the use of the Site at all times. Before attempting to open an account on the Site and thereafter before using it, you must check whether online gambling is legal in your respective jurisdiction." Thus, the casino disclaims responsibility regarding the legality of online gambling in the player's region.
We do recommend that you play at a licensed and regulated online casino for safety and player protection. Our top sites that we recommend in 2024 include Jackpot City Casino and Yukon Gold Casino. Both offer excellent bonuses and the best Games Global slots along with Evolution's live dealer games.
What Is the Responsible Gaming Policy?
GeniePlay Casino has a "Responsible Gaming" section, which, upon review, showed us that it takes this matter seriously. It offers up to 6 tips that players can use to maintain control and prevent addiction.
If players are concerned that gambling may have a negative impact on their lives, they can also answer up to 13 questions. If they respond affirmatively, the likelihood of having gambling problems is high. Furthermore, GeniePlay Casino provides three support organizations that players can contact. Here they are:
- GameCare: https://www.gamcare.org.uk/ or 0845 6000 133
- Gamblers Anonymous: https://www.gamblersanonymous.org.uk/
- Gambling Therapy: https://www.gamblingtherapy.org/
GeniePlay Casino restricts access to its site to users aged 18 and above and advises keeping login credentials secure, out of the reach of minors. It also offers parents parental control solutions with filtering tools available at https://www.netnanny.com.
Data Protection: Dedicated Security System!
To determine the security system used by GeniePlay for protecting personal data, our team reviewed the Security section under Privacy Policy. This online casino specifies that it employs the TLS 1.2 encryption protocol to secure sensitive data. Moreover, this data is stored on encrypted hard drives. The casino's aim is to prevent any risk of theft. Data processing is also done in compliance with GDPR (General Data Protection Regulation) requirements.
Player Feedback and Complaints
While reviewing the terms and conditions, we noticed that members of this casino can submit their feedback on the quality of its services by sending an email to [email protected]. GeniePlay does not commit to replying to all messages but aims to respond within a maximum of 5 business days.
In case of complaints, players are advised to contact customer support at the same address. If no solution is found, a detailed complaint can be sent to [email protected]. Within 10 days of submitting the complaint, the casino will provide a response.
Customer Support at GeniePlay Casino: What to Expect?
To evaluate the customer service of GeniePlay Casino, our team reviewed the Help Center section accessible via the menu. We found two communication channels: live chat and email support. Additionally, a well-structured FAQ is available, covering various topics such as bonuses, promotions, and transactions. This provides valuable guidance for players with minor concerns.
Players can consult it before reaching out to customer service. We tested these communication channels to assess their effectiveness. Our observations focused on criteria such as availability, response speed, courtesy, and professionalism of the service to evaluate the overall quality of assistance offered to players. We summarize our findings in this review for 2024.
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Email Support
To contact customer service via email, simply write to [email protected]. Here are our comments after discussions through this channel.
- Availability: 24/7
- Quality of Responses: Good 💯✅
- Courtesy: ✅
- Robot or AI: No
- Availability in Multiple Languages: No❌
- Main Language: English
- Response Time: Over 24 hours
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Live Chat
By clicking on Live Chat, available in the Help Center, we were able to interact with Agent Zac. Here are our observations:
- Availability: 24/7
- Quality of Responses: Good 💯✅
- Response Time: 30 seconds on average
- Courtesy: ✅
- Robot or AI: No
- Availability in Multiple Languages: No❌
- Main Language: English
Overall Rating Given to GeniePlay Casino by Other Guides
Our guide is not the only one that has evaluated the quality of services at GeniePlay. We have taken the time to consult others to reveal the ratings they have assigned to this casino after review. Here is a summary:
FAQs
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What is the maximum cashable amount from free spins?
No deposit free spins bonuses are subject to a maximum withdrawal limit of $80. -
Which games are eligible for the bonus wagering?
Slots and special games contribute 100% and 50% respectively to the wager. Online games, card games, video poker, and plinko contribute 10%. -
Can I claim both the GeniePlay casino welcome bonus and the sports betting bonus?
Yes, you can take advantage of both types of welcome bonuses. -
Can you play games free in demo mode?
The casino offers a demo mode, but we found that it doesn't work as expected. If your balance is negative, you won't be able to enjoy the games in demo mode. -
Does this casino have a downloadable mobile app?
No. This casino does not offer a downloadable mobile app, but you can play on both iOS and Android devices using your mobile browser. -
How long does it take to process withdrawal requests at GeniePlay?
According to its terms and conditions, the casino states that processing withdrawals may take up to 3 business days.
GeniePlay Casino: Our Final Opinion for 2024
At the end of this evaluation, we find that GeniePlay Casino offers favorable services for players. Its varied bonuses, tournaments, and coin exchange shop represent undeniable strengths, along with its game library suitable for different player profiles. The diversity of payment methods, the minimum withdrawal of $10, and the efficiency of customer service via Live Chat further enhance its appeal. However, one weakness must be noted: the lack of a license, which undermines its credibility. This is an aspect that it needs to improve in the future to compete effectively. In our view, it deserves an overall rating of 3 out of 5.
