Most Common FAQs About Casino Bonuses in 2024

How Can You Trust Our Answers to Your Questions?

Our goal is to simply give players the facts of what these promotions and bonuses are and how they work. Along these lines, we focus primarily on answering questions accurately based on our knowledge of the industry and how things work within it. This will help you to speed up your own research in figuring out what will work the best for you and let you spend more time having fun playing your favorite games.

Where Do You Source The Questions Answered?

We receive our casino bonus FAQ from players from a few different avenues including email submissions. Additionally, our gambling experts have fielded questions from players for decades, so they have a really good idea of which questions get asked the most both in the past and present. On top of that, we're able to use special software that informs us of which questions get asked the most on search engines like Google and Bing to help us know what players are searching for in 2024 as the industry evolves.

Most Frequently Asked Questions about Casino Bonuses at Top10Casinos.com

In what follows, we have broken down the questions that we see the most into a few categories. This should help to make it easier to not only find the answers to your specific questions but to also learn about each part of what goes into these promotions like how to pick an offer and what you might want to know about particular types of terms and conditions. In this way, our list of questions and answers can also be used as a learning tool in a more general sense.

Casino Welcome Bonus FAQs

The most common type of offer that players take advantage of is a welcome bonus. It's where players start off in their journey of claiming special offers, and it's also where we are starting here with our answers to your questions. Along these lines, this section also includes some of the casino bonus frequently asked questions that we have been asked the most out of all of the things on this entire list.

• How to claim a casino welcome offer?

  At most sites in 2024, all you really need to do is sign up, get registered and make your first deposit. From there, it will automatically be added. However, some casinos will require you to use a special coupon code to claim that offer. Additionally, others may have multiple welcome deals to pick from, and they'll have you choose which you prefer to claim from a simple list when you make that first deposit.

• What casino bonus is best for new players?

  We suggest claiming a match offer at a rate of at least 100% that allows you to play the games that you would like to play. It's a great way to get a lot of value added to your bankroll right away without having to worry so much about over-complicating the process of picking out which promotion to get. Additionally, it's worth noting that this is one of the casino bonus FAQ that we see the most.

• Are promotional offers only for new players?

  Plenty of deals are available for different kinds of players, including those that have been with a given site for a while. However, welcome packages typically are reserved for new players at a particular location online.

• Should I use a casino bonus?

  Deciding whether you should use a casino bonus depends on what you're looking for out of your experience in particular. In most cases, most players most of the time will benefit from some type of promotion, but choosing which is the absolute best option for you simply depends on a variety of factors like which games you want to play and how often you log in to get in on the action.

• How do I turn my bonus cash into real money?

  For cashable offers, you can simply clear the wagering requirements and then request a withdrawal for the amount that was credited to your account for the promo. However, non-cashable (also known as sticky) offers only allow you to cash out winnings and not the bonus itself.

• Can I check the progress of promotional offer I've claimed?

  Virtually all sites have a section in their cashier tab that will show you the progress of your current set of play-through requirements for any offers you have claimed. Other promotional information can typically be found there as well.

No Deposit Q&A

No deposit offers are super popular because they give you chances to land real money wins without having to wager anything of your own. Here we'll show you the no deposit casino bonus frequently asked questions that we're asked the most often along with the best answers that we have to show you everything you might want to know.

• What is a no deposit bonus?

  When a site gives you a free chip or free spins without you having to add anything to your account, that is a no deposit bonus. The whole idea is that you get to try out the games with chances for real money payouts without any risk.

• What is no deposit bonus keep what you win?

  If you clear the wagering requirements and stick to the other terms and conditions, then you can land real winnings from these promotions. It's worth noting, however, that they typically have a maximum cash out amount attached as well.

• Can I really win real money from a no deposit bonus?

  Absolutely. The major part of the appeal of these deals is the opportunity to try to land a real money cash out without having to wager your own money. Plenty of people use these deals to build bankrolls from scratch as a result.

• What casino has the highest no deposit bonus?

  This actually depends on where you're playing from because not all players can access every single online casino. We recommend checking our list of the top no deposit promotions to see which sites accept players from where you're from.

• Is there a step-by-step on how to add nd bonus codes?

  We do have a complete guide to how to take advantage of these offers. However, much of the time, all you need to do is register and sign up to have it automatically added to your account. In other cases, you may need to use a certain code or follow a link for exclusive deals.

Deposit Bonus Answers

When you make a real money deposit to claim an offer, it gives you a lot more flexibility with the types of deals that you can take advantage of. With that said, this increased flexibility leads to an increase in different things that players want to know about. We address our deposit-based casino bonus FAQ here in what follows.

• What are minimum deposit offers?

  Some sites allow you to claim specific promotions at particularly low deposit levels. If you're interested in making a $1 minimum deposit, $5 minimum deposit or $10 minimum deposit while getting a serious amount of value for doing so, then these are the deals for you.

• What is the highest percentage bonus available in 2024?

  It's not uncommon to see certain promotions offer at least 200% or more on a match offer. Sometimes, you can see special deals go up to the 500% level, but that's incredibly rare, and the terms and conditions often become much more strict at that level.

• What is a casino reload bonus?

  Reload offers are set up to give players who are already established at a site a chance to add more promotional value to their accounts. This is typically done with match bonuses where a percentage of your deposit is matched and added to your account with certain terms and conditions attached.

• What is a casino cashback bonus?

  When you claim a cashback reward, the whole idea is that you're essentially getting paid for either previous real money play or a percentage of a previous real money deposit that you ran all the way down. In either case, it's an extra shot at trying to land some winnings on your favorite games.

• What is a host bonus at a casino?

  Casino hosts are people who act as a point of contact for certain players, and in the online space, they're often only available to high roller individuals. These host offers are exclusively available through these people as a special type of incentive for high stakes play.

• What are VIP casino bonuses?

  As a part of special VIP rewards programs, you can get additional offers added to your account if you're a high stakes player. These are typically in the form of welcome or reload promotions that are simply set at higher percentage match rates and higher maximums than the usual deals.

• Can you get an online casino referral bonus?

  Most sites have some sort of referral program that players can use to refer friends and family. As a reward for doing so, if that person becomes a real money player, you typically get some type of credit to your account as well. This is a great option for people who like to play with friends since you can get rewarded in the process.

• What are casino rewards bonuses and are they worth it?

  The Casino Rewards Group is an operating group for a number of sites that are all under the same banner. They really live up to their name by offering special types of promotions that you can't find anywhere else. We strongly recommend most of these offers because they tend to be larger than average with more favorable terms and conditions.

Game Related Queries

Knowing which titles to play, or which you can play at all, and how much they contribute toward your play-through requirements will help you to get very far towards having the type of overall experience that you're looking for. In what follows, we have a number of answers for casino bonus FAQ to do with things players have asked about the games themselves.

• Are online slots best to clear playthrough requirement?

  In virtually all cases, slots are one of the best options for clearing play-through requirements. This is because you have plenty of them to choose from, and it's almost unheard of for them to not be allowed or to contribute at less than a 100% rate to the wagering requirement. Slot-exclusive deals also tend to have low wagering requirements overall as well.

• Can I play for a progressive jackpot if I have an active bonus?

  This actually depends on the type of offer you're taking advantage of. For most match deposit offers, it's completely fine. However, for some no deposit deals and other types of specials, you won't be allowed to play games that have a progressive in the first place.

• Can I get a bonus to play live dealer games?

  Live dealer casino game offers are very much alive and well, and plenty of them are available. With that said, it's worth noting that some games will typically contribute to the play-through at different rates than others, so that's something to check on before you jump in to get started.

• Do all casino games count toward meeting wagering requirements?

  This really depends on which offer you're claiming. For some promotions, you can play anything you want, and those wagers will at least count for something toward the play-through requirement. In other cases, certain games will not be allowed at all.

• How do I find the best promo codes to use for real money games?

  We have all of the best offers that require coupon codes as well as plenty that don't, and we categorize them based on exactly what you might be looking for. This makes it incredibly easy to pick out which deals will be the best fit without having to spend hours and hours researching the details of each promotion yourself.

Addressing Questions About Bonus Terms & Conditions

In our experience in the industry, we have seen much more confusion over bonus terms and conditions than anything else, which is why we've received a lot of casino bonus frequently asked questions about them. That's why we want to make sure that you know exactly what you need to in order to stay within the bounds of these rules so that you can cash out your winnings and have a great time playing your favorite titles.

• What are wagering requirements?

  Also known as play-through requirements, this is the amount that a site requires you to play through in real money play before you're allowed to request a cash out. This amount is typically based on a multiple of the deposit and/or bonus for free chips and match offers, so a 30x requirement on a $100 deposit with a $100 bonus would be $6,000 in total.

  However, for free spins, it's generally a multiple of the total amount of winnings that you get. For example, landing $50 in winnings with a 60x requirement would require $3,000 in qualifying bets before a cash out was allowed.

• What are no wagering bonuses?

  Some offers have no play-through requirements of this type. They are typically smaller offers to compensate, but they're still an excellent value. All you need to do is claim them, and they're added to your account much like real cash is.

• What's the difference between sticky and non-sticky?

  Some bonuses can be withdrawal from your account just like cash once the wagering requirements are satisfied, and those are called cashable or non-sticky deals. Alternatively, you can have something called a sticky promotion that is not allowed to be cashed out, but your winnings from that offer can be. This allows two different methods for giving players value, which adds to the variety of promos that you can take advantage of.

• What happens if I don't clear the wagering?

  If the wagering requirement is not cleared before the expiration period is finished, then it's simply removed from your account. In many cases, any winnings that you had from that promotion are also removed, so that's something to definitely keep an eye on.

• Can the bonus expiry period be extended?

  While the saying "it never hurts to ask" exists for a reason, it seems that most sites aren't interested in extending their expiry periods in many cases. While you're always welcome to ask support, it's better to plan ahead and to try to stay on pace to clear the requirements within the allotted time.

• Why did my withdrawal get denied?

  There are a few different things to do if a casino denies your withdrawal request. The first thing is to make sure that you're in contact with their customer service team to see what the issue was because they will simply tell you in most cases. From there, the most common issues are things like needing to verify your identity or having mistakenly not cleared the play-through on an active offer.

• What is bonus abuse and how do I avoid it?

  Learning how to not get banned for bonus abuse requires that you know what it is in the first place. Most bonus abuse centers around trying to get around the terms and conditions of the deals with things like making multiple accounts. As long as you stick to the rules of the promotions, then it's very difficult to find yourself in a position where this is an issue.

• What documentation is required for account verification?

  The required documentation can vary slightly from site to site. However, a government identification along with a picture of yourself holding it is what most places will ask for most of the time. Occasionally, you may be asked for more than that, but those cases are fairly rare.

• How do I know if a casino is safe to play at?

  We recommend using our reviews and rating system to determine if a site is safe to play with. This is because we break down all of the relevant factors like their licensing, the status of their license, their reputation and the reputation of their operating group all in one place for easy reference.

• Do you have a guide on how to use the online casino bonus effectively?

  Yes, we have lots of information on how to get the most from your promotions depending on which type of player you are and what you would like to get out of your experience. Knowing the games you want to play and the stakes you want to play them at are a good place to start figuring this out as you start to read more in our casino bonus guide.

How Can I Submit A New Question Not Listed?

You can always contact us to ask any question you have that isn't on this list of casino bonus FAQ or to even ask for clarification on something we did answer. We love hearing from players, and we are always available to assist you with anything that you might have a question about.

Written by

Amanda Evans - Chief Editor

Amanda has been involved with all aspects of the content creation at Top10Casinos.com including research, planning, writing and editing. The dynamic environment has kept her engaged and continually learning which along with +15 years iGaming experience helped propel her into the Chief Editor role.

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