Bonuses and Promotions Not to Miss at Alexander Casino
Our first observation about Alexander, one of the best online casinos of 2024, is the presence of a "Bonuses" section that only provides an overview of the terms and conditions to which the welcome offer is subject to. This piqued our curiosity and led us to check if this is the only bonus available at this casino. After review, we noted that it is the only offer available on the site. Don't let this stop you though, our Alexander Casino review team have secured an exclusive no deposit bonus and there is a VIP program worth noting. Details are below.
Access Alexander via Top10casinos.com to Receive 20 Free Spins
By signing up at Alexander through our site, you receive an exclusive no deposit bonus of 20 free spins. The free spins can only be used on the Boat Bonanza slot by Play'n Go. The wagering requirements are 50x and the validity period is 48 hours.
Deposit €20 and Receive Up to €100 + 100 Free Spins Bonus
Upon creating a player account, we noticed that Alexander Casino offers the opportunity to benefit from a 100% welcome bonus up to €100 + 100 free spins following a minimum deposit of €20. As mentioned earlier, by clicking on the "Bonuses" section of the casino, you will discover part of the terms and conditions to which this offer is subject. Here is a summary:
- The wagering requirements for this bonus are 30x the deposit and bonus amount.
- Until the wagering requirements are met, you can only bet a maximum of €5.
- The withdrawal of winnings from this offer is limited to €100.
- If your balance drops below €1, the bonus will be automatically forfeited.
- Games with the Buy Bonus feature do not contribute to meeting the wagering requirements.
- You can use the 100 free spins only on the Treasure of Alexander slot.
- The €100 bonus is valid on all games except those excluded by the casino.
- The games available at Alexander do not all contribute equally to meeting the wagering requirements.
A 6-Level Loyalty Program Awaits You
At the time of our Alexander online casino review, no additional promotions or tournaments were available. However, we noted the presence of a six-level loyalty program that you can benefit from as a loyal player. Here are the benefits of each level.
F.A.Q. on Alexander Casino Bonuses
- How much do I need to deposit to receive Alexander Casino's welcome bonus? The minimum deposit required to receive this bonus is €20.
- Does this casino offer a no deposit bonus? Yes! You can receive an exclusive no deposit bonus of 20 free spins when you create an account at this casino through our link.
- What are the wagering requirements for this bonus? This welcome bonus is subject to 30x wagering requirements.
- How can I join the loyalty program at this casino? To join the loyalty program at this casino, you need to play regularly. Your level progresses based on the number of bets you place.
Our Opinion on Alexander Casino's Bonuses
Alexander Casino offers a welcome bonus that we consider attractive, although it is subject to a 30x wagering requirement and requires a minimum deposit of €20. Its VIP program also offers several exclusive benefits to loyal players. However, the fact that these are the only available offers is somewhat disappointing. To compete, this casino could offer a reload bonus, cashback, or periodically organize tournaments. Taking this weakness into account, our team has given it a rating of 4.5 out of 5 for its bonuses.
Some Important Terms and Conditions on Alexander Casino
Many French players create their accounts on online casinos without taking the time to review the general terms and conditions. To make it easier for you regarding Alexander, we have thoroughly examined them. Here are the essential points to know before registering at this French online casino.
- Administrative Fees Charged: If you do not use your account for a period of 18 months, the casino will charge you administrative fees of €5 per month until the real money balance of your account reaches zero.
- One Account Per Player: No player may have more than one account.
- Fees on Closure: If you decide to close your account, the casino will refund any available money in your balance, subject to withdrawal fees if applicable.
- No Illegal Activity: All money deposited into your player account must not be linked to any illegal activity.
- Bonus Claim Period: Once your player account is created, you have up to 3 days to claim the bonus.
- Euro as the Only Currency: Payments can only be made in Euro.
- Fund Transfer Prohibited: At this casino, you are not allowed to transfer funds from your player account to other players' accounts or receive such transfers.
- Deposit Fees: Depending on the payment method chosen, deposits may incur fees.
Alexander Casino: A Choice of Over 900 Games from Over 10 Developers
Alexander Casino offers a great deal of choice with a library of 900 games provided by over 10 renowned developers. At this casino, you will have the opportunity to try popular games from major names in the iGaming industry such as Evolution Gaming, NetEnt, Play'n Go, and Yggdrasil Gaming. We have reviewed the entire library, and below is what you can expect.
The Best Games to Try!
Through its diverse game library, Alexander Casino offers a choice of slots, table games, video poker, mini-games, live games, and progressive jackpot games. Our team has made sure to try a wide variety of them to give you our honest opinion on their performance. The most popular games we recommend at Alexander Casino are listed below:
-
Book of Dead
- RTP: 96.21%; Jackpot: 250,000 coins
-
Dead or Alive
- RTP: 96.82%; Jackpot: 12,000x the bet
-
Crazy Time
- RTP: 95.41% to 96.08%; Jackpot: €500,000
-
Valley of the Gods
- RTP: 96.2%; Jackpot: €580,000
-
Aviator
- RTP: 97%; Jackpot: €10,000
-
Starburst
- RTP: 96.09%; Jackpot: 50,000 coins
-
Lightning Roulette
- RTP: 97.3%; Jackpot: 500x the bet
-
BountyPop
- RTP: 96%; Jackpot: €1,100,000,000
Try Over 85 Jackpot Games at Different Levels
At the time of our review of Alexander's services, we paid particular attention to winners and big win opportunities. On its homepage, this casino has created a "Live Statistics" section that shows new winners. We also noticed that it has a "Jackpots" section where it offers a choice of over 85 games with jackpots at different levels. Here are the most popular jackpot slots for you to try your luck on.
-
Elysian Jackpots
- Bet Range: €0.20 to €40; RTP 96%
-
Divine Fortune
- Bet Range: €0.20 to €100; RTP: 96.59%
-
Jackpot Raiders
- Bet Range: €0.10 to €40; RTP: 96.3%
-
Pork Knox
- Bet Range: €0.20 to €150; RTP: 96%
-
Mole Smash
- Bet Range: €0.10 to €500; RTP: 95.83%
The biggest winner at the time of writing this review won a sum of €642. This is definitely not on par with the multi-million jackpots offered by slots like Mega Moolah and if you want to try you luck on this and other Games Global progressives, we highly recommend any of the Casino Rewards sites including Zodiac casino where you can get 80 free spins for €1 or Kingdom Casino where you can try things out with a no deposit free spins bonus on signup.
Treasure Alexander: An Exclusive Game to Try!
Like member sites within the Casino Rewards Group, Alexander offers an exclusive game that you must try. It is the Treasure Alexander slot. Through its graphics, this game showcases the confrontation between Alexander the Great and his worst enemy Darius, the Persian king. In the table below, we reveal its essential features.
Live Casino with Over 50 Live Dealer Games
Live dealer enthusiasts will be delighted with the offering at Alexander. In reviewing its game library, our team noticed that this casino offers over 50 live dealer games and TV games, all provided by leading live dealer software provider, Evolution Gaming. You can choose from over 15 blackjack games, over 8 roulette games, over 3 baccarat games, and over 5 TV games, to name a few. For superb immersive real-time sessions, our team recommends trying the live games below.
-
SkyLounge Roulette Royale
-
Football Blackjack 3
-
Lightning Roulette
-
Monopoly Big Baller
-
Speed Super Sic Bo
-
Dragon Tiger
Frequently Asked Questions about Games and Providers
- Are Evolution Gaming's live games available at this casino? Yes! The Live section of this casino is exclusively provided by Evolution Gaming, and you will find over 60 live dealer games and TV games there.
- Is it possible to try crash gambling games on Alexander? In Alexander Casino's game library, you can access over 4 crash games, including Aviator and Aviatrix.
- How many developers is Alexander Casino collaborating with? The game library of this casino is provided by over 10 developers, including NetEnt, Play'n Go, and Yggdrasil Gaming.
- What are the most popular games to try at this casino? Book of Dead, Dead or Alive, and Valley of the Gods are among the most popular games available at this casino.
Our Review of Alexander Casino's Games and Developers
Alexander Casino offers a diverse game library with over 900 games provided by more than 10 developers. Slot enthusiasts, table game fans, live game players, and crash gambling lovers will all find something to enjoy. Additionally, Alexander Casino stands out with its free bingo and keno options, as well as the ability to play in streaming mode. For these reasons, our team has given Alexander Casino a rating of 4.5/5 for the quality of its game library.
Alexander Casino Mobile Test Results
According to many players, Alexander deserves a place among the best casinos accessible from mobile devices. To confirm this, our team tested its functionality on iOS and Android devices. Here's what we found:
- Accessible on mobile via browser (HTML5)
- User-friendly interface and responsive design
- Smooth and optimized navigation
- Loading sections in 2/3 seconds
- No mobile app (iOS/Android)
FAQ About the Casino's Mobile Version
- Are the games available on Alexander Casino optimized for mobile devices? Yes! All the games available on Alexander use HTML5 technology and are therefore compatible with mobile devices.
- Is the graphic quality of the casino's interface the same on computers and smartphones? The interface of Alexander remains user-friendly and attractive whether on computers or smartphones.
- Can I access all the casino's services by logging in from a smartphone or tablet? All the services offered by Alexander are accessible from all mobile devices.
- Is it possible to play live games from a mobile device? Yes! Whether from a smartphone or tablet, you can play live games on Alexander.
Our Review of Alexander Casino's Mobile Experience
This casino deserves a place among the best mobile casinos. Our experience was smooth, without any bugs, and we noticed that the services offered were identical to those available on a computer. Games and sections are accessible with a single click, and the terms and conditions for the welcome bonus remain unchanged. We have given it a 3.5 out of 5, a well-deserved rating!
Measures Taken by Alexander Casino Regarding Security, Fairness, and Responsible Gaming
Another advantage of Alexander Casino is the comprehensive measures taken to secure players' confidential data. All collected information is processed according to applicable laws and stored in a highly protected database. It is also encrypted with SSL technology. To further enhance the security of their personal data, players can also enable two-factor authentication (2FA) by going to "My Account".
During our various investigations, we found that the games available on Alexander run on a server to prevent any fraud or manipulation of results. Additionally, the games use RNGs that systematically produce random results. During our testing, we did not find any organization that oversees and certifies the reliability of this algorithm at the casino. However, Alexander is committed to refunding you in case of any system failure.
Responsible Gaming Policy
For some players, the excitement of the games can go beyond entertainment and lead to an addiction that is hard to break. Aware of this, Alexander Casino offers some tips in its "Responsible Gaming" section to help players maintain healthy gaming habits.
- Set a Deposit Limit: Players are advised to set deposit limits on a daily, weekly, or monthly basis. To set this limit, log in and go to the "Responsible Gaming" section at the bottom of the page.
- Self-Exclude: If you find yourself playing for extended periods, it is important to take a break. The casino offers options for self-exclusion for 24 hours, 7 days, or 1 month. To do this, click on "Self-Exclusion" at the bottom of the page. If you still struggle to manage your gaming time, you can request to close your account through customer service. Once the set period is over, you will be able to access your previously blocked account again.
- Access Blocking Software: As an adult or parent, you can also make decisions regarding your children. If you notice that your children are using your computer or phone, you can use software like NetNanny or Cyber Patrol to restrict access to usernames, passwords, and banking details.
- Minors Prohibited: Individuals under 18 years old cannot access Alexander's services. The casino also reserves the right to request proof of age from players and to suspend the account until further notice. The account may be closed if the player does not provide the required documents within the given timeframe.
- Contact an Independent Organization: If the problem persists, you can seek help from an independent organization. During our review, we noticed that the casino collaborates with Gamblers Anonymous. You can contact them and explain your situation in detail.
Alexander Casino Accredited by Curaçao eGaming
Alexander Casino is operated by Mobile Technology Marketing B.V. After some checks, we noted that the company is regulated by the authorities of Curaçao. It holds the Master Gaming CM-H2GFPRPR-1668JAZ license from Curaçao eGaming. This license expires on October 31, 2024, and provides a legal status to the casino's services, meaning you can play there with confidence. At the bottom of the casino's page, you will clearly see the Curaçao eGaming seal.
Summary Table of Complaints and Positive Reviews
Our review of Alexander Casino also takes into account positive reviews and complaints from players who have already used its services. To achieve this, we visited several sites and presented the results in the table below.
- Payment not made
- No winnings after betting €500
- Loss of €2,200 without play
- Withdrawal canceled
- Deposit issue (+48h)
- Lack of professionalism from agents
- Game malfunctions
- Unprocessed winnings withdrawals
- No winnings after betting €80
After playing at the casino, if you have complaints about transactions, didn't receive your bonus, or game malfunctions, you can send a letter to customer support via email at [email protected]. It is also possible to chat with agents via Live Chat. Once your issue is presented, the casino's managers will respond as soon as possible. During our evaluation, we did not find any resolved complaints.
Frequently Asked Questions About Complaints and Customer Support
- Are there any complaints about withdrawals at the casino? Yes. Most complaints are about canceled withdrawals and not the payment of winnings.
- Can complaints be made? At the casino, players can contact customer support via email or Live Chat to clearly present their issues.
- Is a refund available if money was deducted from my account due to a bug? Yes. The player has 3 business days to initiate the refund. After review, the casino's management will credit the player's account within 7 business days following the request.
- How long does the casino have to resolve player issues? It will depend on the nature of the player's concern. However, the casino will do its best to resolve the issue promptly.
Reliability and Complaints Evaluation: Review
At the end of our review, we can confirm that Alexander is a legal casino that strives to improve the quality of its services. However, it does not share complaints and the solutions provided. This does not prevent us from giving an objective opinion on resolving player issues though. To complete our review, we consulted other sites to gather some complaints about withdrawals, customer service quality, etc. Our team gives a rating of 4 out of 5 for the casino's reliability and complaints.
Customer Service: Professional and Prompt?
The quality of customer service is a crucial aspect that demonstrates the importance a casino places on its members. We examined Alexander's customer service and found that it assists players through two channels: email and live chat. Additionally, to provide some information without needing to contact customer service agents, it offers a FAQ that we consider quite rich and varied.
After testing, we noticed that responses via Live Chat are prompt and fairly accurate, which is not the case for email responses. To access it, click on the chat icon located next to your account icon in the bottom menu. We had a chat with Viviane, an agent who was able to provide detailed information already available in the FAQ. Here is a summary after evaluation.
- Email: [email protected]; Response time: 2 to 3 hours; Language: English translated into French; Bot or AI: No
- Live Chat: Available 24/7; Response: 15 seconds to 2 minutes; Language: English translated into French; Bot or AI: No
Frequently Asked Questions About Customer Service
Our Opinion on Alexander Casino's Customer Service
Alexander Casino's customer service is well-equipped to assist players. The agents provide accurate responses, which is appreciated. They can be reached via Live Chat and email. However, we do not find it as good as some of our Top 10 reviewed sites. There is no telephone support and response times can be slow. This is something Alexander Casino will need to reconsider in the future. For its customer service, we give Alexander Casino a rating of 4 out of 5.
Register on Alexander Casino in 2024: Follow These Steps!
-
Click on "Register": Once connected to the casino from your mobile device, click on the orange "Register" button. It is located in the upper right corner of your screen. Another option is to click on the hamburger menu and then on "Register".
-
Create your Credentials: After clicking on "Register", a new window will open where you can enter your email address and a password.
-
Provide your Personal Information: The next step is to fill in your surname, first name, gender, address, phone number, and the name and number of your house in the empty fields. Then, accept the Terms and Conditions by checking the box below the filled fields.
-
Confirm your Registration: To complete your registration, click on "Open an Account".
Instructions for Logging Into Your Player Account
If you already have an account at the casino, here is how to log in.
-
Click on "Login": Click on the button labeled "Login" located in the upper right corner next to "Register".
-
Enter your Credentials: In the new window, enter your email and password, then click on "Log In".
-
Change your Password: If you cannot remember your password, you can always click on "Forgot Password".
Payment Options to Use for Making Deposits and Withdrawals
To meet player expectations, Alexander offers a variety of payment methods. These processors are reliable and very easy to use. Below, we provide the steps we followed to make a deposit and a withdrawal, as well as some key information.
5 Payment Processors for Making Deposits on Alexander Casino
Upon reviewing the banking options at Alexander Casino, we found that the minimum deposit for the different payment methods is €20. The maximum limit varies by payment method and is as follows:
- CASHlib: €20 - €1,750
- VISA/Mastercard: €20 - €1,750
- Cryptocurrency: €20 - €5,000
- Instant Bank Transfer: €20 - €10,000
- Revolut/N26 Bank Transfer: €20 - €10,000
The procedure to credit your account at the casino is as follows:
- Register: On the casino's homepage, click on "Register" and follow the steps described a little further down this page.
-
Access the "Deposit" Section: In the upper right corner of the page, you will see an orange "Deposit" button to click on. The hamburger menu located in the upper left corner also provides access to this section.
-
Choose a Payment Method: A new window opens offering various payment methods. You need to choose the processor that suits you. Please note that the rest of the procedure depends on the chosen payment method. For our review, we opted for CASHlib.
-
Specify the Deposit Amount: After clicking on the CASHlib processor, we selected an amount of €50 and then clicked on "Deposit". A new window opens, and at this stage, we clicked on Deposit.
-
Provide Transaction Details: On the new page, we entered the voucher code from our prepaid ticket and confirmed the transaction.
During our test, we noticed that when the deposit amount via CASHlib is €100, an identity verification is required. For this, you need to submit additional information such as your valid national ID card or passport.
2 Payment Options for Withdrawing Your Winnings
For withdrawing their winnings on Alexander, players can choose between two payment methods. These include cryptocurrencies with a limit ranging from €20 to €2,000 per day, and bank transfers with withdrawal amounts ranging from €50 to €2,000 per day. Follow the steps below to withdraw money from this online casino:
-
Go to the "Withdrawal" Section: Click on the hamburger menu located in the upper left corner, then select "Withdrawal".
-
Choose a Processor: A new window appears, and you need to select a payment option. For our review, we chose bank transfer, a reliable processor that avoids any risk of theft.
-
Enter the Withdrawal Amount and Other Details: After clicking on "Bank Transfer", you are redirected to a new form. On this page, we entered the withdrawal amount, our BIC, IBAN, the bank name, etc. We then clicked on "Withdrawal" to confirm the operation.
Advantages and Disadvantages of Using the CASHlib Prepaid Card
CASHlib is a reliable payment option that allows for deposits with full anonymity. It has several advantages as well as some drawbacks.
- Ensures the confidentiality of financial information
- Instant deposits
- No additional fees applied
- Ticket validity period of 12 months
- Used for deposits only
- Maximum amount for a CASHlib ticket is €100
F.A.Q on Deposit and Withdrawal Options
- How long do withdrawals take at the casino? Withdrawals via cryptocurrencies take 2 hours after processing. When using bank transfer, you must wait 3 to 5 days before receiving your money.
- Are deposits via Revolut bank transfer instantaneous? No. Deposits via this processor take between 2 to 48 hours.
- Can you make a withdrawal if the deposit amount is not wagered at least once? No. For your withdrawal request to be approved, you must wager the deposit amount at least once.
- Are additional fees applied to withdrawals? According to the terms and conditions, the casino states that fees may be applied to withdrawals depending on the payment method used.
Payment Methods: Our Final Opinion
After evaluating the various payment methods of the casino, we can say that the deposit and withdrawal process is straightforward. Alexander Casino offers 5 different deposit options and deposit limits range from €20 to €10,000. Regarding withdrawal options, Alexander Casino provides two. For withdrawals, the minimum allowed by bank transfer at Alexander is €50. Alexander also accepts withdrawals via cryptocurrencies, which are faster than bank transfers, taking only two hours with a minimum withdrawal of €20. Alexander Casino stands out for deposit limits and the speed of cryptocurrency withdrawals. According to our experts' reviews, the casino's payment process deserves a rating of 3.5/5.
Did You Know? You Can Bet with the Best Streamers!
Alexander is one of the French casinos that offer streaming gameplay to its members. It features a dedicated section allowing players to join the best streamers, including Crazy Curls, Marsgmallow, and Justice. We particularly appreciated that the casino indicates the start times of their streams, which helps in planning your playtime. You can follow the winnings of the streamer and other players, including various comments. Enthusiasts of immersive experiences will find great enjoyment in playing via streaming at this casino.
Casino Alexander: Our Final Opinion 2024
We have reached the end of our review of Alexander Casino. Although it does not offer many promotions, it stands out with its 20 free spins no deposit bonus and welcome bonus. Additionally, its game library is diverse and includes all types of games. Players can carry out their transactions with reliable and fast payment options. The customer service is polite, but the responsiveness of the agents could be improved. Based on these criteria, we give it an overall rating of 4/5.
- €100 bonus + 100 free spins
- Excellent from iOS and Android devices
- Maximum withdrawal of €20,000/month
- Minimum deposit €20
- +4 deposit payment methods
